Job Description

At UnitedHealthcare, were simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The Behavioral Health Administrative Service Organization (BHASO) Project Manager will serve as an important connection between UnitedHealthcare Community & State Health Plan Clinical Operations and the Colorado Behavioral Health Administration. The BHASO serves all Individuals in the Colorado UnitedHealthcare Community & State Health Plan Medicaid Region. The BHASO Project Manager will work in close partnership with the Colorado Community and State Chief Behavioral Health Officer, the BHASO Director, and other Colorado Community and State Departments to support the success of Colorados BHASO program for behavioral health care and services for all Individuals in the Colorado Community & State (C&S) BHASO region while providing oversight and management of state contract requirements and deliverables.

The BHASO Project Manager will be the lead that delivers BHASO contract requirements for full compliance with the BHASO contract. They will support with assigning and reviewing all contract deliverables for quality and track all due dates to ensure timeliness. The BHASO Project Manager will support the Colorado C&S Chief Behavioral Officer, Clinical Director, Contract and Provider Relations Manager and the Colorado C&S Children and Youth Medicaid System of Care Manager to track the multi-modal contract requirements under the BHASO.

If you reside in Colorado, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• Works directly with Colorado C&S Team and National to Team to assess and monitor key program design elements
• Serves as a subject matter expert on the BHASO contract and builds/maintains relationships with internal and external entities to meet contract requirements
• Collaborates with BHA program managers and BHASO program staff to make sure all contract deliverables are met and accepted by the BHA
• Organizes and tracks deliverables through assignment to BHASO team and holds team accountable to makes sure all contract requirements are met and submitted in a quality manner
• Consults with a wide range of internal and external business partners to determine the most effective solutions to sustain the success of the BHASO contract
• Expertly prepares written communication and presents to internal and external partners with professionalism. Prepares reports and presentations appropriate for broad audiences that communicate program outcomes and performance strengths and opportunities
• Monitors leading and lagging indicators
• Conducts root cause analysis and develops trend reports for processes that are operating outside of established parameters
• Makes recommendations to improve job aids, training, workflows, etc. to ensure successful operations and achievement of program goals
• Escalates issues to help inform overall program enhancements
• Establishes a methodology to ensure rapid cycle evaluation and continuous improvement

Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of direct or indirect behavioral health care service
• 2+ years of provider customer service experience
• 1+ years of experience with MS Office, including Word, Excel, PowerPoint and Outlook
• Solid process improvement skills / experience
• Experience managing change initiatives
• Ability to travel up to 25% for BHA (Behavioral Health Administration) meetings and convenings

Preferred Qualifications:

• Colorado behavioral health provider licensure
• 3+ years of successive program administration and leadership experience in behavioral health policy, community integration and network development functions
• Community & State Health Plan experience
• Familiar with performance monitoring strategies and tactics (control charts, run charts, etc.)
• Demonstrated expertise with the continuum of behavioral health modalities
• Solid influencer with demonstrated skills in innovative thinking to optimize health care system

Soft Skills:

• Ability to organize and thrive in a fast-paced environment
• Solid interpersonal, communication and relationship building skills

*All employees working remotely will be required to adhere to UnitedHealth Groups Telecommuter Policy

The salary range for this role is $89,800 to $176,700 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, youll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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