Company: Caring Transitions
Location: Remote Work from Anywhere in the U.S.
Job Type: Part-Time or Full-Time | Entry-Level to Mid-Level
Industry: Healthcare / Senior Services / Customer Support
Caring Transitions is a nationally recognized provider of senior relocation, downsizing, and estate sale services. We help families navigate lifes transitions with compassion and care, especially during challenging times.
We are hiring Remote Customer Service Representatives to support our growing client base. In this role, you will be the warm, professional voice that guides seniors and their families through the early stages of their journey with Caring Transitions. This is a fully remote position with flexible scheduling , perfect for candidates seeking meaningful, people-focused work with work-life balance.
Handle inbound and outbound calls with empathy and professionalism
Provide detailed information about services: senior relocation, estate sales, downsizing
Assist families with scheduling consultations and next steps
Record client information and updates in our CRM system accurately
De-escalate concerns and ensure a positive customer experience
Collaborate virtually with local Caring Transitions teams
Minimum 1 year of customer service experience (call center, healthcare, or senior care preferred)
Excellent communication and listening skills
Self-motivated and dependable with strong time management
Tech-savvy and comfortable with remote communication tools
A quiet home office setup and reliable high-speed internet
High level of empathy and professionalism when supporting seniors and families
Experience in the healthcare, hospice, or senior services fields
CRM knowledge (e.g., Salesforce, HubSpot)
Bilingual (especially Spanish) a strong plus
Familiarity with HIPAA or handling sensitive data
Work from anywhere in the U.S.
Flexible scheduling including part-time, evenings, and weekends
Competitive hourly pay ($20-$28/hour based on experience)
Paid training and clear paths for advancement
Supportive, mission-driven team culture
The chance to make a real difference in the lives of seniors and their families
Ready to join a team that puts compassion first? Submit your resume and a short cover letter explaining why youd be a great fit for Caring Transitions.
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