Call Center Support Job at LAZ Parking, Pittsburgh, PA

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  • LAZ Parking
  • Pittsburgh, PA

Job Description

Call Center Support

LAZ Parking

Pittsburgh, PA

Full-time

Administration, Customer Service, Technical/Customer Support, Maintenance

Overview

The Call Center Supportgreets and creates a welcoming atmosphere for our customers and clients.  

How do you know if this is the right job for you?!

You’re charismatic, full of energy, and happy to help in any way you can.

Responsible is your middle name. You never disappoint because it’s not in your nature. 

Good under pressure. You don’t fold and get overwhelmed easily. Instead, you prefer chaos so you can kick its butt.

Proficient in basic computer skills in the parking revenue control system

Able to work with or without supervision

Able to communicate professionally and effectively.

Open to feedback, differing opinions and other points of view.

Timely and demonstrates sense of urgency.

Excellent teambuilding and interpersonal skills.

A team player and can help motivate your team.

Responsibilities

Greet customer by name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.

Assist customers in lobbies, lanes, and in the parking office; help direct traffic.

Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude.

Add/delete accounts, and key in required information from monthly applications in the parking revenue control system.

Assist with cashiering functions as needed.

Oversee general maintenance of the garage – sweeping, wiping down surfaces and equipment, emptying trash, picking up trash, changing light bulbs, etc.

Maintain and repair any malfunctioning parking equipment to ensure appropriate access to customers.

Complete other related duties as assigned.

Qualifications and Other Details

High school diploma or GED preferred but not required.

Strong customer service experience.

Cash handling experience is preferred but not required.

Parking industry experience is preferred but not required.

Willingness to be flexible, work multiple facility locations. 

Ability to handle challenging and at times, emotionally charged situations.

Ability to speak, read, and comprehend the English language.

Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).

Willingness to work in the elements – heat, wind, snow, rain, etc.

Ability to lift, push and pull at least 10 pounds.

Ability to stand, walk and run for extended periods of time.

Ability bend, stoop, squat and lift frequently throughout a shift.

Salary and Benefits

Compensation: $19.50/hour

Immediately Hiring!

Full time - Evenings & Overnights 

Location: Pittsburgh Airport 

Flexible scheduling

Team Atmosphere

Growth Opportunities

Pay Activ – On-demand access to earned wages, get up to 50% of your earned wages immediately

Paid training: No experience? We have you covered!

Free company uniform

401(k) with Employer Match 

Medical, dental, vision – 3 plan options! 

The following programs are available to help support you, free of charge. 

Health Coaching & Resources One-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.

Employee Assistance Program (EAP) you and eligible members of your household have 24/7 access to confidential counseling.

Smoking Cessation Program

Apply Now

Job Tags

Full time, Immediate start, Flexible hours, Shift work, Afternoon shift,

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