Job Description

About the Role

A leading nonprofit cultural institution based in New York City is seeking a detail-oriented professional to manage our CRM, donor and member data, reporting, and operational processes. This role is central to supporting the Development team by ensuring accurate data management, smooth operations, and actionable insights that drive member engagement and fundraising success.

Key Responsibilities

Development & Membership

• Serve as the departmental CRM expert and ticketing functionality, and train team members.
• Recommend process improvements and analytics opportunities.
• Coordinate membership communications, including renewals, acknowledgments, and membership cards.
• Lead and implement event registration processes.

Operations & Gift Administration

• Maintain and update procedures for reconciliation, data configuration, documentation, and training.
• Support member engagement efforts, revenue goals, and benefit fulfillment.
• Oversee accurate data entry and gift acknowledgment processes.
• Provide training and support for Development staff on database use.
• Generate annual donor reports.

Data Management & Integrity

• Ensure accurate, comprehensive, and up-to-date database records.
• Liaise with IT, Marketing, and other departments to support integrations.
• Reconcile with Finance on a monthly basis.
• Maintain records of members and development prospects.

Reporting & Analytics

• Develop insights and dashboards to optimize membership and fundraising strategies.
• Create lists, extractions, and reports for appeals, events, invoices, and reminders.
• Generate regular progress reports against fundraising goals.
• Share key analytics and insights across departments.

Core Competencies

Our successful employees meet the following criteria:

• Highly organized with proven ability to meet deadlines and budgets
• Outstanding leadership skills and ability to lead cross functional teams
• Ability to take ownership of all tasks and manage simultaneously
• Outstanding verbal communication and superior business writing skills
• Positive and professional demeanor with excellent interpersonal, administrative, and managerial skills
• Ability to handle and prioritize multiple tasks while maintaining attention to detail
• Resourcefulness, creativity, and strong problem-solving and research skills

Requirements

• 3+ years experience in Development and Membership operations or analytics
• Proficiency in CRM database required
• Proficiency with Microsoft Office suite, particularly Excel, is required
• Excellent organizational and project management skills with meticulous attention to detail
• Ability to work early mornings and late evening, when necessary, to support events and programs
• A proactive and entrepreneurial approach to work; self-starter and fast learner
• Ability to meet tight deadlines
• Strong organizational skills, strong attention to detail, interpersonal skills, good judgment, and ability to work collaboratively and independently in a fast-paced, goal-oriented environment
• Ability to work cross-department and cross-functional
• Strong work ethic with desire and preference to work in-person as part of a cohesive, collaborative, high-energy, in-the-office work environment
• Bachelors degree from an accredited college or university
• Bilingual fluency in Spanish a plus

Equal Employment Opportunity Statement

The organization maintains a strong policy of equal opportunity in employment. It is our objective to recruit, hire, and retain the most qualified individuals without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other characteristic or status protected by applicable federal, state, or local law. Our equal employment philosophy applies to all aspects of employment, including recruitment, compensation, benefits, training, promotions, transfers, job benefits, and terminations.

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