Job Description

Job Description

Job Description

The Facilities Manager (FM) will have overall accountability for the operations, as outlined here, of the assigned property and will operate the center in accordance with Centennial policies and standards. The FMs primary goals are to maintain the center in a manner that provides safe functional spaces, while reducing negative environmental impacts and improving profitability, property aesthetics, life safety, and customer satisfaction.

The FM will have thorough understanding of mechanical systems, construction practices, and preventative maintenance and government regulations as it impacts commercial real estate operations. This position requires a comprehensive understanding of operating best practices and implications to short- and long-term financial performance. FMs administer the physical operations of the center, oversee general and preventative property maintenance, construction coordination, public safety, housekeeping, and other services which may or may not be contracted.

This position is also responsible for forecasting property expenses, managing capital projects, preparing operational reports, managing physical risks, assisting with local leasing, and marketing programs and events and identifying and resolving Human Resources issues under the direction of the GM and consistent with Centennial policies. This position will focus on fine tuning operational methods for the center with the overall goal of improving NOI (Net Operating Income) performance for the property.

PRINCIPAL JOB ACTIVITIES:

• Supervise Centennial maintenance employees, as applicable, to ensure maximum performance and compliance with Centennial policy and procedure with tools and guidance as provided by Centennial.
• Identify and resolve Human Resources issues in conjunction with Human Resources, the GM, and Property Management leadership.
• Embrace and promote the principles of the SEE Centennial program working toward the goals of Sustainability, energy Efficiency and Environmental strategies.
• Operate effective general and preventative maintenance programs by implementing and integrating Computerized Maintenance Management Software (CMMS) into daily operations of the entire mall team.
• Supervise and administer all tenant and landlord construction.
• Direct and manage center supplies stream and services provided by contractors.
• Prepare, monitor, and manage center expenses for capital, common area maintenance (CAM) and utilities to support the annual business plan and budget, and periodic forecasts and reports.
• Interface with Accounting Software and the Accounting team to ensure accurate timely payment of maintenance and capital invoices.
• Identify and manage capital projects and multiyear planning of such.
• Conduct operational audits for safety, standards, and compliance in conjunction with Centennial policies and Jurisdictional requirements.
• Provide timely response to reporting and information requests from regional, corporate and/or owner’s representatives.
• Assist in events, promotions, local leasing, activations, and media activities.
• Administer all state, federal and local requirements as directed.
• Plan, maintain and practice effective emergency communications and response, including the Store Alert system.
• Proactively manage risk by enforcing contracts, maintaining accurate up to date COI’s (certificates of insurance) and documentation files, and always subscribing to Centennial operating standards.
• Oversee the waste management and recycling contract and tenant program.
• Proactively communicate with tenants and respond promptly to all tenant inquiry.
• Maintain the fire and life safety systems according to code and in a manner to protect all building occupants.
• Liaise and build relationships with city and state inspectors, building departments and fire inspectors.
• Oversee operations administration by bidding and contracting for supplies and services as provide in Centennial policies.
• Oversee property vendors/contractors and manages the Request for Proposal (RFP) and vendor/contractor selection process and contract creation.
• Maintain compliance of vertical transportation operating permits and certificates as per jurisdictional requirements.
• Maintain all HVAC, electrical and plumbing systems via appropriate testing methods and related documentation (e.g. eddy current testing, infrared inspection, hydro jetting and camera in inspection, legionella testing, etc.).
• Assist with Risk Management Root Cause Analysis program.
• Assist with Property Inspection Report process.
• In short order will establish a mentoring relationship with supervised staff (i.e., Maintenance Techs and Workers, Engineers, etc.). The mentoring will include the creation of work plans that provide subordinates; targeted goals, regular discussion opportunities for two-way feedback, training on processes/procedures/technologies/tools, and ultimately opportunities for professional growth.
• Other duties as assigned.

REQUIREMENTS:

• High school diploma or equivalent required
• BA in Facility Management, Business, Information Management, or Engineering is preferred, however equivalent work experience is acceptable.
• 3-5 years’ experience in property maintenance, operations, or construction management.
• Minimum 3 years' experience managing a team of individuals.
• Professional self-starter with leadership characteristics, capable of efficient and comprehensive problem-solving.
• Excellent verbal and written communication skills. Must be able to communicate effectively with all levels of employees, guests, and vendors.
• Highly organized with the ability to effectively prioritize tasks.
• Moderate mechanical skills and knowledge of plumbing, HVAC, electrical, and other building systems (CCTV, etc.).
• Proficiency with repair tools and techniques.
• Ability to lift heavy equipment and comfortable standing or walking for extended periods of time.
• Highly proficient in Microsoft Office applications: Outlook, Word, and Excel; and knowledge of industry-related tools such as building automation systems and computerized maintenance management systems.
• Comfortable working after hours, weekends, and holidays as necessary.
• Project management skills.

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