Job Description
Natural Retreats is hiring a General Manager to join our Silver Star HOA Operations Team in beautiful Park City, UT!
In this role, you will be responsible for implementing and maintaining the day-to-day operations of the Silver Star HOAs. The General Manager takes full ownership of Silver Star and its HOAs to ensure the operation remains within budget and in regular communications to the HOA Boards.
Benefits & PTO
- 17 vacation days
- 9 holidays
- 7 sick days
- 5 NR Days with a $1,500 allowance to book a NR vacation home
- Maternity and Paternity Leave
- Medical (Traditional PPO-style plans and High Deductible Plan with HSA)
- Dental
- Vision
- Flexible Spending Accounts (medical and dependent care)
- 401K retirement plan options with 3.5% company match
- Short and Long Term Disability Insurance (100% company paid)
- Basic Life Insurance Policy of $50,000 (100% company paid)
- Supplemental Life Insurance (Employee, Spouse, Child)
- Company Cell Phone
Essential Functions
Service and Standards
- Oversee the entire Silver Star Property
- Become familiar with Silver Star and its 4 HOAs, and all of its documents, rules, budgets, financials, and accounting
- Communicate regularly with the boards, understanding when its necessary to get their approvals and to keep them informed
- Schedule quarterly and annual meetings for each of the HOAs, conduct those meetings in accordance to Roberts Rules of Order and providing the minutes of each meeting
- Become familiar with the Management contract between the Silver Star HOAs and Natural Retreats, using it as a guideline to follow in our day-to-day operations as well as the role and duties of the HOA Property Manager
- Provide open, honest, and timely communication to all departments on site, HOA boards, owners, vendors
- Responsible for the timely closing of each months financials, for each of the 4 HOAs, and the reporting thereof to the HOA Boards
Policies, Procedures and Commercial
- Work closely with the Park City General Manager to develop, implement and maintain procedures relevant to the Silver Star to increase performance and efficiencies
- Monitor and be accountable for the HOA financials, working with the HOA accountant to ensure each of the 4 HOAs are being charged for the correct work at the correct amount
- As you work with new owners present in a professional manner the Services and benefits of Natural Retreats offer to owners in their program
Brand
- To be a brand ambassador, promoting all NR destinations and services to guests and colleagues alike
- Partner with the NR Marketing Team to carry out local marketing initiatives
- Partner with the NR Business Development team to support home recruitment initiatives at Silver Star
- Develop new and maintain existing relationships with suppliers, strategic partners, and industry professionals
Team
- Set an example of professionalism through work ethic, appearance, timekeeping, preparedness, and all other attributes which build the trust and confidence of the GMs direct reports
- Interview, recruit, and train staff as needed and ensure they are being deployed in a productive manner
- Ensure the team understands service expectations and are consistently delivering world class service
- Lead, inspire and champion your team and their talents to all in the business, encouraging ongoing development and progression
- Hold all Team Members accountable to the policies and procedures set forth in the NR Handbook
- Collaborate with Human Resources to ensure Team Members performance concerns are being properly documented and the Corrective Action Process is being followed
- Ensure all payrollrelated items are processed accurately and in a timely fashion
- Ensure staffing levels match business levels by forecasting occupancy, portfolio growth, and seasonality of the destination
Market Opportunities
- Identify opportunities that match the NR brand and would complement those Silver Star Condos in NR Management
- Network with key players within the market to build relationships
- Build strong working relationships with property and location owners
- Identify new business strategies and assist owners in maximizing their performance
Development and Portfolio Management
- Maintain good relations with the real estate community providing them with HOA information in a timely and professional manner
- Build a strong team and represent Natural Retreats appropriately at all times internally and externally
- Work in harmony with Directors of Revenue Management and Sales, to ensure principles and objectives of the initial Rate strategy specific to Silver Star
- Act as point person and relationship manager between our vacation homeowners and Natural Retreats
- Liaise with the technology team on any requests from the owners/clients in relation to owner portals
- Oversee owner statement processing, reviewing each one for accuracy; reviewing Property Management fees & commission amounts; working with Finance on any outstanding balances
- Primary point of contact to reach out to owners for approvals on stays, negotiated rates, reduced minimum etc. requests from Sales Team
- Help Audit homes and facilitate certain Property Management services to homeowners in your portfolio
- Review P&Ls and budgets for input and feedback, ensure their timeliness
- Manage oncall process and schedule to ensure all afterhours emergencies are promptly addressed
Experience & Skills
Required
- Bachelors degree and minimum 35 years of relevant work experience, specifically 2+ years of hospitality or property management
- Minimum 3 years of management
- Excellent organizational and project management skills
- Highly autonomous and selfmotivated
- Must be computer savvy and able to learn new software programs including mobile applications
- Proficiency in Microsoft Office, specifically Microsoft Excel
- Excellent verbal and written communications skills in addition to exceptional interpersonal skills and ability to make and cultivate strong personal connections and relationships with homeowners
- Valid drivers license with good driving record
- Ability to manage time effectively and meet deadlines in the required timeframe
- Detailoriented
- Ability to problemsolve in a fastpaced environment
- Ability to be flexible and work in a fastpaced environment with hours of work varying, especially during peak season
- Growth oriented
- Knowledge of home systems including but not limited to HVAC, A/V, plumbing, and electrical
- Ability to pass preemployment testing which may include drug testing and/or background screening
Desired
- Experience with growing companies plus
- Commercially astute
- Experience managing a business and leading a team through highgrowth periods
Hours of Work
This is a fulltime position. Due to the nature of the job, the Team Member should be flexible with his/her hours. Due to possible guest issues, the Team Member should be able to respond by getting to the property within 1520 minutes if a guest calls and has an issue while in residence.
Weekend and holidays will generally be busy with guest arrivals and departures and are considered working days. We encourage all of our Team Members to take two (2) days off per week where possible, knowing that guests can arrive at unpredictable times. The Team Member should always be available in case of an emergency, which includes evenings and oncall hours. Generally, this will mean being available during the workday of 8AM6PM although on occasion this will vary according to occupancy of the homes with the expectancy to answer afterhours calls. Generally, this may mean working some inconsistent hours. Exact daily schedules may vary from season to season and differ from inseason to offseason. Vacation is generally taken outside of peak season.
To be eligible for employment, candidates for this safetysensitive position must pass a preemployment (5 panel nonTHC) drug test upon hire. A positive test result may lead to the withdrawal of the job offer.
As part of our hiring process, we conduct preemployment background checks. This may include but is not limited to criminal and motor vehicle records. Prior criminal history does not exclude candidates from consideration. By applying for this position, you consent to undergo a background check.
Persons with disabilities needing accommodation in the application process, or those needing job postings in an alternative format may email a request to hr@naturalretreats.com.
Natural Retreats is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, gender identity, gender expression, pregnancy, childbirth or related medical condition, religious creed, physical disability, mental disability, age, medical condition, AIDS/HIV, marital status, veteran status, sexual orientation, genetic information, or any other characteristic protected by federal, state or local law. We are dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, Team Member activities and general treatment during employment.
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Job Tags
Full time, Contract work, Temporary work, Work experience placement, Work at office, Local area, Flexible hours, Weekend work, Afternoon shift, 2 days per week,