Job Description

Overview Join to apply for the Health Coach role at Diverge Health , a company dedicated to improving health access and outcomes for Medicaid patients in Queens, New York. At Diverge Health we partner with primary care providers to close gaps in care, addressing medical, social, and behavioral patient needs and lowering healthcare costs. Training and Development The role includes an immersive 12‑week training program of daily live instruction, interactive learning modules, role plays, and practice with real patients, followed by a two‑month apprenticeship with experienced coaches. What to Expect Full‑time commitment: 8 hours per day during training, with two days per week in‑office. Hands‑on practice: frequent assignments, role plays, and feedback to build confidence and skill. Real‑world preparation: learn Motivational Interviewing, care coordination, and how to help patients navigate social needs such as food, housing, and transportation. Culture of support: dedicated trainers, clinical mentors, and peer cohorts guide you every step of the way. What You’ll Do As a Health Coach, you will partner with patients to build healthy habits, overcome barriers, and connect them with appropriate resources, while coordinating care with a multidisciplinary team. Key Responsibilities Conduct one‑on‑one coaching sessions in homes or community settings with up to 20 patients weekly. Educate patients about chronic conditions including diabetes, COPD, asthma, CHF, and hypertension. Motivate and empower patients through goal setting, accountability, and culturally sensitive coaching. Help patients engage or re‑engage with primary care, schedule visits, and ensure follow‑up after hospitalizations. Support care coordination by reviewing charts, confirming appointments, and preparing patients for visits. Guide patients to community, health plan, and government resources using directories and tools. Document patient encounters and progress in the internal Salesforce database. Collaborate with Nurse Practitioners and Social Workers on case reviews. Communicate patient risks or complications to the clinical team promptly. Assist with additional tasks as needed to meet patient and team needs. What You’ll Bring At least 2 years of experience in customer service, community work, teaching, case management, or other people‑centered roles. High school diploma or GED required (some college or healthcare experience preferred). Strong interpersonal and organizational skills; ability to build rapport quickly and follow through. Comfort with technology and adaptability; experience with Salesforce or willingness to learn. Ability to work independently and collaboratively across a care team. Commitment to health, wellness, and supporting others in reaching their goals. Local travel within the Queens community (up to 70 %) required. Characteristics We Value Empathetic, humble, and conscientious—ready to inspire trust and motivation. Comfortable with change, ambiguity, and self‑directed in a fast‑paced environment. Practical problem‑solver who acts quickly and thoughtfully. Skilled at building authentic connections with people from diverse backgrounds. Curious, open to feedback, and driven by continuous learning. Strong ambassador for Diverge Health’s mission, values, and purpose. In‑Person Training & Work Requirements This role requires in‑person training and patient visits. Employees living more than 60 minutes from the office during typical commuting hours may be eligible for an exemption from in‑person training. Office location is subject to change. Timeline & Compensation Anticipated start date: February 2026. Hourly rate: $26.00. Annual performance‑based bonus: contingent on individual contributions and company goals. Equal Employment Opportunity Statement Diverge Health is dedicated to the principles of Diversity, Equity, and Inclusion and Equal Employment Opportunities for all employees and applicants. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, reproductive health decisions, family responsibilities or any other characteristic protected by federal, state or local laws. Our hiring decisions are based on merit, competence, performance, and business needs. #J-18808-Ljbffr Diverge Health

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