Job Description

Job Description

Job Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Compensation:

$12 - $14 hourly

• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Handle customer complaints as necessary
• Bookkeeping: keep accurate records of all hotel guest account information

• Exhibits working knowledge of Microsoft Office and reservation management systems
• High school diploma, GED, or equivalent
• 1+ year of hotel industry experience or related job preferred
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Well-versed in taking telephone calls and handling stressful situations

Structure Hospitality, based in Utah, is a hotel management company that values people and culture above all. We focus on driving performance, building strong teams, and delivering outstanding guest experiences. Our hands-on approach ensures that every property we manage excels through strategic guidance, operational expertise, and a commitment to ongoing improvement. At Structure Hospitality, we know that prioritizing people paves the way for long-term success for both our hotels and clients.

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