Job Description

Job Description

Job Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Compensation:

$12 - $13 hourly

• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Handle customer complaints as necessary
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Communicate with housekeeping to make sure guest rooms are ready

• Exhibits working knowledge of Microsoft Office and reservation management systems
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Must have graduated high school, received a GED or equivalent
• Has experience answering telephone calls and troubleshooting stressful situations

Days Inn Pittsburgh

1150 Banksville Road,

Pittsburgh, PA 15216

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