Job Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities:

• Communicate with housekeeping to make sure guest rooms are ready
• Field customer complaints when necessary
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information

Qualifications:

• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Working knowledge of Microsoft Office and reservation management systems
• Well-versed in taking telephone calls and handling stressful situations
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• High school graduate, GED recipient, or equivalent

About Company: Olde Marco Inn & Suites es el destino ideal entre los hoteles de Marco Island para una escapada familiar o en grupo. Nuestros apartamentos de 2 dormitorios son un refugio de lujo y asequible que combina la amada “vieja Florida” de la isla con el estilo y las comodidades modernas. Situado en el norte y tranquilo parte de la isla (lejos del bullicio), deje que el Olde Marco Inn & Suites sirva como su base mientras explora todo lo que Marco Island tiene para ofrecer, desde pescar, paseos en bote y golf, hasta tiendas, restaurantes y actividades de diversión familiar. Todo sin los cargos del resort o tarifas extra que muchos hoteles de Marco Island cobran.

Job Tags

Start working today, Flexible hours,

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