Job Description

Job Description

Job Description

Description:

About Orthopaedic Associates of Wisconsin

Orthopaedic Associates of Wisconsin has a history of excellence. Founded more than 40 years ago, OAW has grown to become Wisconsin's premier, multi-physician orthopaedic practice. OAW physicians also share their knowledge, skills, and experience with the broader medical community through teaching and publishing at the local, regional, and national levels. OAW’s medical and surgical services are complemented by PA’s, nurses, and other health professionals.

Summary of Role

Provide real-time interpretation services between patients and healthcare providers via video or phone.

Key Responsibilities

• Facilitate clear and accurate communication, preserving the tone, context, and meaning of the original message.
• Specialize in medical terminology and healthcare settings (e.g., doctor visits, procedures, discharge instructions).
• Maintain confidentiality and comply with HIPAA regulations.
• Remain calm, impartial and professional during high-stress or emotionally charged situations.
• Maintain schedule outlining availability and respond promptly to interrupter requests.

Education:

• High school diploma or equivalent; related degree is helpful
• Certification would be helpful--Medical Assistant, Athletic Trainer, Ortho Technician, etc.

Experience:

• 1 year directly related experience interpreting in a medical environment

Knowledge/Skills/Abilities:

• Ability to speak one or more languages in addition to English
• Able to take initiative, work under pressure, multitask, and maintain an efficient workflow
• Able to strictly maintain confidentiality and privacy of the patients
• Cooperative and professional toward patients, peers, providers, management, and visitors
• Detailed orientated with excellent organizational skills
• Flexible, reliable, and able to demonstrate sound judgment
• Proficient knowledge of medical anatomy and terminology
• Strong communication skills including verbal and listening
• Able to work with team members in an autonomous, responsible, and ethical manner
• Team player with excellent customer service skills

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