Job Description

Faithful Companion Pet Cremation Services is searching for a full-time Office Manager at our Troy, MI location at an annual salary of $60,000-$65,000.

Faithful Companion is a professional family-owned, customer service-focused company that understands that pets are truly family members. We are looking for people who are equally service-minded and who comprehend the great value we have the honor to bring to the families we service. Our service model is evident in everything we do, including how we serve our Faithful Companion Team Members.

The Office Manager should be an independent worker, highly organized, have a strong ability to multitask, an exceptionally high attention to detail, and excellent time management skills. The Office Manager will also be responsible for supervising the Office Staff, so leadership experience is required. The Office Manager must be able to adequately handle a fast-paced work environment, which includes quick decision making. Critical thinking and problem-solving are crucial to this role. Experience with both accounts payable and accounts receivable is preferred.

The Office Manager position is offered a full benefits package, available after 30 days of employment, which includes the following:

- Sick Time 

- Vacation

- Bereavement

- 401K with up to 4% match on contributions

- Medical including the option to add an FSA/HSA for medical and dependent care

- Dental

- Vision

- Company paid life insurance

- Voluntary pet insurance

- Voluntary Short-term and long-term disability insurance

- Voluntary Accident and critical illness insurance 

DUTIES AND RESPONSIBILITIES:  

• Sort and file daily sales and invoices 
• Enter sales, payments, and payables into Microsoft Great Plains 
• Manage all cash and check payments, including making deposits 
• Answer billing-related questions from clinics and individual families, providing thorough support
• Track and collect pending payments from clinics and individual families 
• Produce and sort monthly statements 
• Create monthly revenue reports 
• Produce the commission schedule for the Director of Business Development 
• Make tax payments 
• Pay bills, including cutting checks 
• Maintain and balance a financial ledger 
• Manage office staff including: Scheduling, training and continued coaching, overseeing that tasks are completed correctly and efficiently, annual reviews, disciplinary actions when needed, hiring and firing when needed 
• Order custom urns, jewelry, and other memorial products 
• Maintain parts of the Faithful Companion website 
• Produce and maintain informational resources for the team 
• Miscellaneous editing of projects, e.g., marketing materials, mailers, holiday cards, etc.
• Monitor the company e-mail and reply to customer inquiries in a timely manner 
• Meet with families, which includes helping to transport pets from their vehicle into our facility, walking them through our cremation options, and offering comfort and compassion with the highest level of professionalism 
• Keep all client-facing office areas clean and tidy at all times 
• Ability to work with the rest of the management team in a constructive way and with a positive attitude
• Strong ability to multitask with a high attention to detail, work independently, remain organized, and maintain effective time management skills
• Any other duties assigned by the Location Manager, Director of Administrative Services, Regional Manager, or Executive Management

• Problem solving skills
• Self-motivated 
• Organized 
• Cash Handling 
• Basic understanding of accounting software (experience with Microsoft Great Plains preferred) 
• Critical thinking and sense of urgency to handle any situation that may arise
• Strong knowledge of Microsoft Office applications (Word, Excel, Outlook, etc.) 
• Demonstrate leadership skills with the ability to motivate and inspire a team 
• Detail-oriented mindset with a commitment to delivering error-free services 
• Ability to handle multiple tasks simultaneously while maintaining efficiency 
• Physical capability to lift and move heavy objects with assistance 
• Professional appearance at all times 

Compensation details: 60000-65000 Yearly Salary

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