Job Description

Job Description

Job Description

At Senior Helpers of Greater Milwaukee, we provide care and comfort at home to seniors. Each of us is a caregiver at heart. Every team member contributes to our mission of providing exceptional in-home care every day. Senior Helpers is proud to be the first national in-home care provider to receive certification as a Great Place to work.

We are expanding in the Greater Milwaukee market and seeking an experienced and professional Office Manager/Home Health Administrator to join our team. We are in need of a highly motivated individual who is determined and able to exceed expectations with the utmost compassion and integrity. We offer a great teamwork environment and growth potential. Your contributions will truly make a difference in people’s lives. 

Primary Responsibilities ( including, but not limited to):

• Manage the daily operations of the office, ensuring that a professional workplace is maintained.
• Assist with answering telephone calls, providing information to potential clients and solving problems for current clients.
• Schedule and coordinate caregiver staff based on assessment and care plan information for clients.
• Complete the company schedule for the next business day/weekend before leaving at the end of each day.
• Quickly and appropriately respond to situations where scheduling conflicts, emergencies and/or “call outs” arise.
• Reconcile check-in/check-out visits and prepare payroll report for processing according to the schedule.
• Maintain and update database of employee information (ID and personal auto insurance requirements).
• Recruit, hire, and assist in the on boarding process of caregivers.
• Locate new sources of qualified employees. Attends job fairs and other events, as necessary.
• Assist with creating a caregiver and client appreciation and referral programs.
• Ensure that client invoices are completed accurately, timely and according to company policy.
• Create client welcome packets, prospective client packets, new hire packets, employee handbooks.
• Foster effective communication with clients, families, caregivers, and other stakeholders.
• Track, input, and analyze performance data for the office and develop reports as requested. Proactively identify, communicate, and implement areas of potential improvement.
• Answer and screen incoming phone calls professionally and courteously.
• This position includes an on-call component for after-hours phone support as needed and requested.
• Perform on call duties as assigned. Perform other administrative and office tasks, as requested.

Qualifications:

• Previous Office Management experience strongly recommended.
• Must help with recruiting and HR on-boarding activities in healthcare services
• This is a salaried job. office hours usually 8:30 am to 5:00 pm. Additional hours, including evenings and weekends may be required based on business needs and operational demands. 
• Excellent organizational skills, attention to detail, and the ability to prioritize in a changing and fast-paced environment.
• Ability to maintain confidentiality with sound decision-making skills based on company policies and philosophy.
• Experience/interest in social media advertising/posting is a plus!
• Professional and courteous in tone and information delivery.
• Ability to proactively prevent issues and suggest/implement office improvements.
• Proficiency in Microsoft Word, Excel, Internet, and Outlook with the ability to learn other software programs quickly.
• Exceptional verbal and written communication skills.
• Ability to work independently and as part of a team.

We Offer:

• Salary starting at 40,000$ /year, based on applicable skills and experience
• Bonus opportunities
• Paid time off and holiday pay
• A rewarding career opportunity where you can make a meaningful impact on the lives of seniors with personal growth and development.

Ready To Join Our Team?

If you are a highly motivated and compassionate individual, we encourage you to apply today! Please submit your resume and cover letter to mpathak@seniorhelpers.com. We look forward to hearing from you soon!

About Senior Helpers:

Senior Helpers through its franchisees, is the nation's premier provider of in-home senior services ranging from specialized care for those with diseases, such as dementia, Alzheimer's and Parkinson's, to personal and companion care to help individuals looking for a little assistance with daily activities. Senior Helpers' culture is based on strong core values, recognition of achievements and respect. Senior Helpers of Greater Milwaukee is independently owned and operated.

We are an equal opportunity employer and prohibit discrimination/harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status or any other characteristic protected by federal, state or local laws. We are a Drug-Free Workplace.

IND801

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