Job Description

Job Description

Job Description

Job Summary:

This position is responsible for training virtual patient safety observers (PSOs) who are required to maintain visual observation and verbally redirect patients over a digital 2-way audio/visual device that is in patient room. Responsibilities of the PSOs include verbally redirecting the patient from engaging in at-risk behaviors and summoning the nursing staff if the patient requires assistance.

Responsibilities:

• Demonstrates understanding and proficiency with use of the Andor Health Application.
• Provides professional, timely care and ensures excellent patient service.
• Continuously monitors patients when acting as PSO.
• Effectively onboards and trains new hires, covering the handbook, training manual, and competency assessments.
• Able to verbally redirect patients via a digital 2-way audio/visual device placed in the patient’s room.
• Immediately requests the nursing staff if the patient requires assistance.
• Demonstrates the knowledge and skill necessary to provide the appropriate care to patient population based on the patient’s individualized treatment plan as delegated by the RN.
• Participates in hand-off of pertinent information/behavior about assigned patients upon completion of shift assignment.
• Provides patients with explanations as necessary but does not counsel or provide medical opinions.
• Demonstrates behaviors in line with service excellence: delivering outstanding and personalized service, anticipating the needs of customers, and addressing their concerns promptly and effectively.
• Seeks help or advice as soon as possible when a patient appears to pose a threat to themselves or others.
• Maintains patient integrity and follows organizational guidelines on Protected Health Information (PHI).
• Participates in collaborative identification and reporting of patient safety issues.
• Demonstrates safe work practices and attitudes, follows safety rules, works to prevent unsafe conditions and behaviors, and participates in organizational and department safety programs.
• Communicates pertinent patient information to appropriate person(s). Accurately relays information regarding patient needs to patient care team promptly.
• Follows up with nurse throughout the shift regarding the status of all delegated tasks.
• Provides patient documentation appropriately and on time. All documentation is complete and accurate.
• Ensures safety for patients, self, and others by supporting initiatives like positive patient identification and proper hand hygiene.

Education Requirements (one or more of the following):

• Completed Bachelor’s or Associate’s degree in Science.
• Active enrollment in a college level health care program
• High school diploma or general education degree (GED) with at least 1 year of experience in a health care or mental health setting.

Licensure/Certification Requirements:

• Basic Life Support (BLS) for Healthcare Providers certification required .
• Certification as a Nursing Assistant preferred but not required.

Professional Experience Requirements:

• One (1) year of experience as a nurse assistant is preferred .
• One (1) year of experience in virtual patient observation is preferred .
• Over five (5+) years of experience with customer service support preferred .
• Familiarity with basic medical terminology and human anatomy.

Knowledge/Skills/and Abilities Requirements:

• Capable of continuous monitoring of up to 16 patients on one screen at one time and remaining alert at all times while on duty.
• Possession of critical thinking abilities, coupled with strong customer service skills and a customer-centric disposition.
• Ability to communicate effectively with employees during onboarding and adjusting teaching style as needed based off new hire learning preferences.
• Ability to communicate with patients and/or hospital staff and respond quickly to patient behavioral changes.
• Ability to use discretion and courtesy when working with patients, visitors, and staff.
• Basic computer operation skills
• Basic Microsoft Windows experience
• Efficiency in multitasking
• Ability to prioritize simultaneous situations requiring interventions.
• Andor Health Virtual Sitter training certificate (on-the-job qualification)

Job Details

• Work Type: Part Time or Full Time
• Standard Hours Per Week: 12-36
• Work Schedule: Variable, Days/Nights
• Location of Job: Orlando, FL
• Exempt From Overtime: No

This position is employed by Andor Health . This is not a state-employed position. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Andor Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities.

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