Job Description

The Barkley Pet Hotel is growing our team of passionate pet lovers. We are looking to add a Pet Hotel Receptionist to our team. The ideal candidate demonstrates the highest level of pet care and client service. The Pet Hotel Receptionist champions the sharing of information with clients, staff, and managers. Position responsibilities include welcoming clients (both furry and human), accurate billing, detailed pet profile management, bookings, and client pet care updates. This position will also include tours and promoting service options along with general clerical support such as filing, scanning, and data entry. If you love pets and people and are looking to work with a company that combines both, this is the right job for you. Advancement opportunities are available. Attendance and dependability are of the utmost importance for this role as there are furry guests that depend on you. Some weekend availability is required.

Must be proficient in: 

• Microsoft Products 
• Email, phone, and text communication 
• Professional verbal and written communication 

Qualifications:

• Passion for pet care and customer service 
• Must be able to handle multiple tasks and remain flexible with assigned duties 
• Must be able to work well in a team environment 
• Demonstrates excellent time and task management 
• Demonstrates professional and courteous presentation with team and clients 
• Must be consistently positive, punctual, and professional 

Work Environment/Physical Demands 

• Move throughout the resort for extended periods of time (up to 6-8 hours per day). 

• Being able to lift and move 40 lbs. 

• Understand and respond to team members' and guests’ requests in a loud environment 

• Bend, stoop, and reach in order to run and load dogs/cats, serve

customers, and clean the resort 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers to handle or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

Equal Employment Opportunity: 

It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability, genetic information, or status as a covered veteran in accordance with applicable state and local laws governing nondiscrimination in employment. 

At The Barkley, we employ responsible, devoted, and detail-oriented animal care professionals who perform their jobs superbly in an interesting, challenging, fulfilling, and enjoyable working environment. Our dedicated team leads the pack in providing personalized care to meet the needs of every unique furry guest.

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