This position is responsible for administration and work related to Memorial's business or clinical applications. Provides day-to-day management of applications for complex or large applications. Responsible for supporting systems designing, building, testing, debugging and installation. Generates and analyzes reports for a specific application in order to inform Memorial's decision making process, improve efficiency, and to outline workflow and processes. Partners with other business applications management teams and contractors to identify synergies and opportunities for improvement, and works with vendors to ensure upgrades and configuration changes are maintained and accurate. Manages multiple applications projects or serves as a project lead for an application module or system that requires high level of subject matter expertise or certifications related to a specific application. Performs complex work for assigned applications including analyzing system capabilities to resolve questions of program intent, identifying output requirements, input data acquisition, reporting techniques and structure, and data controls. Proactively analyzes operational processes and data to identify opportunities and improve existing processes for workflow optimization. Contributes to the planning of application development and deployment, looking at existing information to identify areas for improvement. Independently provides viable resolution to end-user inquiries and problems related to applications, consulting with appropriate vendors where needed. Recognized subject matter expert for assigned clinical application and may manage special projects for applications teams aimed at advancing the customer experience, reporting, and overall work and data flow through the system. Researches market and industry data to understand the use and prevalence of specific clinical applications within healthcare systems. Develops or modifies established processes and procedures, leveraging market and industry research, to support application efficiency and improvement. Maintains advanced knowledge of current operational workflows that are supported through the business or clinical applications. Maintains assigned application through partnership with technical experts, vendors, and technology teams to ensure the application continues to support end-users and to mitigate any functional or operational issues. Tests and troubleshoots existing and proposed systems in order to resolve and anticipate application issues, but also to verify accuracy and compliance with Memorial procedures. Serves as a mentor and technical resource for junior analyst to gain expertise on more specialized and complex clinical applications and functions. Leads vendor selection, data management, and process improvement activities for assigned business application. Contributes to the design and upgrade of systems to ensure up-to-date versions. Provides guidance to vendors on patches and upgrades needed to existing business systems in order to ensure up-to-date and reliable functionality fit for Memorial.
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