Job Description

As a Senior UX Researcher on the Consumer digital team, you will work closely with designers, product managers and other stakeholders to create and refine digital experiences that improve the lives of our users. Using mixed-methods research, you’ll support teams by bringing clarity to ambiguity with user insights throughout the product development process, from early-stage discovery to launch and evaluation. The role is essential in delivering seamless and intuitive user experiences that are grounded in user needs. Help product teams determine the right research questions to ask. Lead end-to-end user research to inform product strategy, choosing methods appropriate to the questions at hand, including but not limited to interviews, contextual inquiry, surveys, moderated and unmoderated testing, diary studies, A/B testing and baseline studies. Work closely with designers, product managers, engineers and other stakeholders, delivering insights that help inform business strategy and goals while advocating for our users. Use your interpersonal skills to forge strong relationships with product teams, and your presentation and storytelling skills to clearly communicate user insights to different audiences. Champion user needs and advocate for usability and accessibility, ensuring that users are at the center of what we build. Mentor junior researchers. Promote and evangelize best practices in UX research methodologies, ethics, and data privacy. Contribute to the ongoing improvement of research frameworks, processes, and tools. Lead workshops with internal stakeholders to determine assumptions and gaps in knowledge. Basic Qualifications: 7+ years of UX research experience, ideally in health tech or regulated industries. Accustomed to conducting research in a fast-paced, cross-functional environment. A portfolio that demonstrates past work experience and deliverables. Tools: UserZoom/UserTesting, Qualtrics, Confluence, Miro. Strong communication and collaboration skills. A degree in Human-Computer Interaction, Psychology, Anthropology, or a related field. Ability to travel in the US and abroad. Preferred Qualifications: Experience working in the healthcare field and/or medical devices a plus. Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

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