Job Description

Assistant Infrastructure Engineer

Join our Contact Center Infrastructure Engineering team as an Assistant Infrastructure Engineer. This is a great opportunity for recent graduates or those starting their IT careers to learn and grow in a collaborative environment. You'll support the Genesys Cloud CX platform and work alongside experienced engineers to deliver seamless customer interactions.

Key Responsibilities:

• Assist with the configuration and basic maintenance of Genesys Cloud CX solutions (call routing, IVR, digital channels).
• Help monitor system health and performance using Genesys Cloud tools.
• Support troubleshooting efforts under guidance from senior engineers.
• Participate in team meetings, training sessions, and Agile ceremonies.
• Document processes and contribute to internal knowledge bases.
• Collaborate with cross-functional teams to learn about integration and customer experience.

Security & Compliance:

• Learn and help implement security policies and access controls.
• Support compliance efforts by assisting with audits and reviews.

Innovation & Continuous Improvement:

• Stay up to date with Genesys Cloud updates and best practices.
• Seek opportunities to automate simple tasks and improve efficiency.

Essential Business Experience and Technical Skills:

• Required: Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent coursework/experience). Familiarity with contact center technologies (VoIP, IVR, omnichannel routing) is a plus. Basic understanding of cloud platforms (AWS, Azure, or GCP) is preferred. Strong analytical, troubleshooting, and communication skills. Willingness to learn and work in a fast-paced environment.
• Preferred: Internship or project experience with Genesys Cloud or similar platforms. Exposure to scripting languages (Python, JavaScript) is a plus. Interest in Agile methodologies and DevOps practices.

At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers. Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.

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