Job Description
Position: Helpdesk Specialist
Location: Peachtree City, GA
First shift (7:00am-3:30Pm) Clearance: Secret or higher Certification: CompTIA Sec+ Duties and responsibilities: • Provides first contact incident resolution to customers with hardware, software, and application problems, providing routine progress updates to the customer; and following up with the customer on the resolution of ticket for completeness/quality and satisfaction. • Ability to work closely with users and other IT professionals to identify, analyze and resolve system problems. • Understanding of current principles and best practices of IT Help Desk support. • Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability. • Setup, configuration, troubleshooting and maintenance of user workstations. Fulfills installation of software requests using Microsoft SCCM. • Experience with remote management tools. • Knowledge of Blackberry and iPhone configuration and troubleshooting. • Experience with Microsoft Windows and Active Directory. • Network and Virtual Private Network basics. Requirements: • Ability to gain/maintain DoD 8570 Level II baseline and computing environment certifications.
Job Tags
Day shift,
Similar Jobs
Sportime Clubs, LLC
...Sportime Clubs is a leading network of premier tennis, pickleball, and sports clubs in New York, with recent expansion into New Jersey,... .... Sportime Clubs, LLC will not pay fees to any third party agency or firm and will not be responsible for any agency fees...
AHS Staffing
...Job Description AHS Staffing is seeking a travel Medical Lab Scientist for a travel job in New London, New Hampshire. Job Description... ...AHS MedStat is looking for a Long Term (Travel) Medical Laboratory Scientist Medical Laboratory Scientist in New London, NH....
ZipRecruiter
...Job DescriptionJob Description Join the Nalley Consulting team as aNuclear Engineer at Reston, VA. Position: Nuclear Engineer (Scientific Support) LCAT: Mid Location: Reston, VA Clearance: TS/SCI and CI poly required; those with active CI polys will...
Hair Cuttery
...Licensed Hair Stylist - Let Your Talent Pay Off Create. Earn. Grow. Repeat. At Hair Cuttery, stylists aren't just employees, they're the magic behind the mirror. We give you the tools, technology and training to turn your talent into serious earnings and real...
McDonald's
...Maintenance/Janitor This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald's USA. This franchisee owns a license to use McDonald's logos and food products, for example, when running the restaurant. However...