Job Description
Job Title: Customer Care Representative
Job Location: Work At Home, NC
Job Duration: 5-6 Months (possibility of extension)
Job Summary: - In this role, you will be assisting members with their pharmacy benefit plans via incoming phone calls.
- You will take inbound calls and answer questions regarding prescription insurance, medication coverage and mail order prescriptions so that our members better understand their coverage and options.
- You will have the opportunity to service a variety of clients and call types as our business is ever changing and evolving.
- Through your skills and knowledge, you will offer the solutions needed to help simplify their health care experience.
- You will have the opportunity to learn more about health care, while expanding your own experiences, and opening doors to additional opportunities within Client!
- We offer Work from Home flexibility if you meet the criteria.
- Work from Home criteria includes but is not limited to maintaining your own internet with approved speed requirements, secure workspace free from distractions, and successful completion of the training program.
- Adherence to HIP nd governmental compliance are required in this role.
- We have a comprehensive training program to ensure your success on the team. This includes virtual training of a minimum of 6 weeks.
- Training is created to allow you to experience hands-on learning while also interacting with trainers, self-paced modules, and leadership engagement from day 1!
- Training location can vary by individual experience with onsite and WFH opportunities.
- Schedule options are designed to create a flexible work schedule for those balancing priorities in and outside of work.
- We are currently offering full time schedules with an opportunity to do a split shift if interested.
Duties: - In this role, you will be assisting members with their pharmacy benefit plans via incoming phone calls.
- You will take inbound calls and answer questions regarding prescription insurance, medication coverage and mail order prescriptions so that our members better understand their coverage and options.
- You will have the opportunity to service a variety of clients and call types as our business is ever changing and evolving.
- Through your skills and knowledge, you will offer the solutions needed to help simplify their health care experience.
- You will have the opportunity to learn more about health care, while expanding your own experiences, and opening doors to additional opportunities within Client!
Education: Required Qualifications: - 1 year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience).
- Computer proficiency in Windows-based applications.
Preferred Qualifications: - Associates degree or equivalent experience.
- Ability to problem solve in a positive, productive manner.
- Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life.
- Reliability and compliance with scheduling standards.
- Ability to exhibit patience and empathy and express assurance and confidence.
- Strong customer service skills, including courteous telephone etiquette and professionalism.
- Strong oral, interpersonal and communication skills.
- 6+ months of healthcare experience.
Job Tags
Full time, Flexible hours, Shift work,